Support

Support starts here…

As always with support for your product, the best approach is always to ensure that you have the latest version of the software at all times.

Sybiz General Release 2011

Vision, Visipay, VSM, Genesis

Your Sybiz 2011 Release pack will soon be on its way to you directly from Sybiz. It includes: Sybiz Vision 11.0, Sybiz Visipay 11.0 SQL , Sybiz Visipay 9.60, Sybiz Genesis 2.0 and Sybiz VSM 11.0.   (If you have not received your pack by 14/11/11 then please contact Sybiz Business Care on 8130 7000.)

 

Why you should be interested in arranging for this upgrade!

This latest release of the Sybiz product range includes over 400 improvements in Vision (since Version 8), and over 150 improvements in Visipay (since version 9.5).  Whilst many of these may not seem important – those customers who do upgrade get the benefits of these improvements, often without noticing it.  What do we mean? Well often we find that when reviewing issues for customers (not on the latest version of the software), we find that those issues have actually been resolved, and thus the customer would have had no issue with this if they had been on the latest version.

 

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Sybiz General Release 2010

Vision, Visipay, VSM, Genesis

By now you should have received your Sybiz 2010 Release pack, including Vision10.0, Sybiz Visipay 9.5, Sybiz Visipay 10.0 SQL and Sybiz VSM 10.0 Release Pack in the mail direct from Sybiz.   (If you have not received your pack by 31/12/10 then please contact Sybiz Business Care on 8130 7000.)

There are big changes in store for Vision with this release. There are many reasons why upgrading to Version 10 may be suitable for your business, below are a few.

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Legrand 5.3

Legrand 5.3 Release

Over 50 enhancements, new features and fixes in Legrand CRM V5.3

For a full listing of changes and enhancements  click here.

Is your Software Maintenance up to date?

Legrand customers who have not renewed their Software Maintenance at the date of installation will need to pay a fee before proceeding with the upgrade.

NOTE: if your Software Maintenance has expired and you have received an upgrade then you will only be able to install it once you have paid your Maintenance Renewal.  Click here to request a Renewal Quote to renew your Software Maintenance.

 

 

ABM 2010 is Released

September 2010

It’s been a long wait but we wanted to ensure that we got ABM 2010 right and now we have. Therefore, ABM 2010 is now formally released. Only two issues arose in beta testing of the Release Candidate which were serious enough to warrant an immediate fix. One was in sales, where the customer name was missing from the default delivery address, and the other was some spurious messages which some clients saw when printing.

Legrand 5.2

Legrand 5.2 Release

Over 30 enhancements, new features and fixes in Legrand CRM V5.2

Highlights include:-

  • Changes to Snapshot, Campaigns, Opportunities and Calendar modules
  • A completely re-written mail-merge function for MS Word 2007 delivers significant speed improvements
  • Bug fixes
  • AccountingLink now supports QuickBooks 2010, Sage Line 50 [UK] and MYOB AccountRight v19 [formerly known as MYOB Premier]
  • and more…

Remember that all Legrand CRM [PRO & CORP] subscription licenses and all classic licenses that have active software maintenance are entitled to the V5.2 update.

This update release does not involve any database structure changes, therefore it is a straightforward update for your clients.

For a full listing of changes and enhancements  click here.

Is your Software Maintenance up to date?

Legrand customers who have not renewed their Software Maintenance at the date of installation will need to pay a fee before proceeding with the upgrade.

NOTE: if your Software Maintenance has expired and you have received an upgrade then you will only be able to install it once you have paid your Maintenance Renewal.  Click here to request a Renewal Quote to renew your Software Maintenance.

 

 

Sybiz General Release 2009

Vision, Visipay, VSM, Genesis

You will have received your Sybiz Vision 9.0, Sybiz Visipay 9.0 and Sybiz VSM 9.0 Release Pack in the mail this week direct from Sybiz.  

There are big changes in store for Vision with 9 incorporating the new Genesis BRM (Business Relationship Manager) program. There are many reasons why upgrading to Version 9 may be suitable for your business, below are a few. For more information on Sybiz Genesis, please visit the website (www.sybizgenesis.com).

If you have not received your pack by 31/12/09 then please contact Sybiz Business Care on 8130 7000.

For a video display of the major changes to Vision, Visipay and VSM, please click below:-

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ABM 2009 Now Available

May 2009

We are pleased to announce that our ABM 2009 beta test programme has now reached its successful conclusion and that ABM 2009 is now being made available to National Distributors for general release.

The formal release date for ABM 2009 in each country will be co-ordinated and notified separately by each National Distributor.

Whilst the beta testing ABM 2009 has been very satisfactory, we have not been able to find beta sites which use branch accounting or stock reservations. Therefore we ask the channel to inform their distributors if they put ABM 2009 into sites which plan to use either of these features. We can then keep a special eye on these sites and respond quickly in the event of any issues.