Solutions

Is your business connected?

Being connected to your customers used to be a monthly paper based newsletter, or perhaps email, and a phone system.

Today’s Business Connection strategy surpasses a web site, and a phone system. It integrates your business system with your website, providing timely information on pricing and availability, allows customers to place orders, and check account details. Your phone system is no longer a bunch of phones lines, but more an integrated system which includes your mobile devices, has automatic diversions in place, and ensures that no customer ends up talking to a machine in some phone system dead end.

Further it will enable your team to have more timely access to your systems, through mobile devices and online systems. With tools like Small Business Server, Outlook Anywhere and Remote Web Workplace, to Cisco connection solutions, and 3cx phone systems, TSH has the solutions for your business connection needs.

By using Systems Practice tried and tested SPNET software to leverage your existing system information, the need to manually maintain a web site of products pricing and availability is a thing of the past.

With a tight Business Connection Strategy you will remain in contact with your most important assets – your customers, and your suppliers.

Reporting using Business Intelligence and UDS

The reporting challenge

As with any business the challenge is to have better information to help you focus your activities in the most important areas.  We can’t do everything, or be everything to everyone, so to have timely accurate information is imperative.

But often turning your data into information or knowledge can be a daunting if not impossible task.  You begrudgingly make do with the “standard” reports, or even summarise that information into Excel by hand (did anyone say Exxon!?)

Well I’m here to tell you that there is a better way, and it is very much achievable – Enter “Business Intelligence”.

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Business Interruption Protection Strategy

What is your Business Interruption Protection Strategy?

We often forget how important our business IT systems are – and how much impact they would have on our essential business operations if they failed catastrophically.

Every interruption to you daily business operations costs you money.  Some, like incoming telemarketing calls, are annoying and difficult to avoid.  But what if you always had someone to screen those calls, to ensure you never got disturbed again, and that only what you needed got through.

Computer networks – an unavoidable and essential part of running any modern business – suffer from the same interruptions.  From the annoying telemarketing call – or SPAM, through to vandalism, theft, and fire.

However, the days of simply having anti-virus software, a backup and a UPS, are almost last century.  Both the threats we are exposed to today, and the methods for protecting your assets from those, have evolved.

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IPv6 Upgrade Paths

To fully utilise the internet in 2011 and beyond you will require a network that can support a new internet standard called IPv6, this is a new standard that sits side by side with IPv4 the current standard.

Most infrastructure devices can already support it as the standard has been around for quite some time now, but for devices that cannot support it they will need to be upgraded.

To actually receive IPv6 to your network you must have a Modem or Router that supports the IPv6 standard, in this document you will find the paths that can assist you with finding the correct upgrade path for your business.

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Total System Audit

 

What is the Total System Audit?

Since your network was installed, many changes have occurred such as new employees, new technologies or just general hot fixes.

With all these changes sometimes security holes are opened or standards have changed since the original installation. What the TSA is designed to do is produce a report that details any areas of improvement including; security, backups, performance, and or stability.

The report may suggest purchasing new hardware such as routers or switches to provide better speeds or increased security, it may also be advised for work to be conducted to reconfigure pre-existing systems to provide better backups and increased security.

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Common mistakes when purchasing new business software

Deciding on the best software for your business can be a complex and potentially business crippling process.  Likewise, deciding on the wrong solution can greatly limit your business.  But it’s not all doom and gloom – getting the decision right can help your business thrive and take you to the next level.

So before you begin your journey, here are a few guidelines to keep in mind, as it’s easy to be swayed by “bright lights, and sharp pricing”.

Here we’ll look at some of the common mistakes businesses have made, and with this knowledge better prepare you to make the best decision.

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