One thing which is commonly misunderstood about the IT and Business Software industry is the amount of support provided to the providers. In should it is expected that we must be provided with unlimited opportunities to learn more about products and systems.
Well this is certainly half true – we have unlimited opportunities to learn more. But not formally. Most learning is done through independent research.
Thus when an association comes along which is dedicated to the advancement of knowledge, and fosters sharing of that knowledge amongst members than this is something we support. In fact, as President of TAG from 2006-2011, Matthew not only supported it but actively fostered its existence. This also included presenting several technical papers, discussions, and facilitating workshops on topics ranging from “enhancing customer relations” to improving employee value, and the value thus delivered”.
Not just an organisation for knowledge sharing – TAG also requires that its members – the organisations which support it – adhere to a strict code of ethics. And that is not just for Channel Partners and Solution Providers – but also the Vendors that “sell” through the channel.
In the end it’s our role to deliver the complex solutions in a constantly changing and complex environment. If stability is inversely proportional complexity, then anything we can do to learn more can only help bring stability to the environments we manage.
And this has to be a good thing – working towards a better environment for channel partners, vendors, employees, and ultimately – the customers we serve.
Want to know more? Click here to visit the TAG website.
